SCOPE OF SERVICES

Americanshield INC will use commercially reasonable efforts to resolve your computer or tech support problem for a fee as set forth in the Site or as quoted on the telephone, as applicable. Americanshield INC may provide certain portions of its service via telephone, remote control session, online chat, email, or dispatching onsite technicians. Americanshield INC provides services that are available on a one-time basis, for a fee as well as subscription services, which are an entitlement to more than one service over a period of time, for a recurring fee. It also provides parts or computing equipment.

Online services such as the “Flat Fee Tune Up” and “Americanshield INC For Life Plan” will be performed.

Onsite services and products sold will be performed and billed by Tech Support Services Inc. After12 months of unchargeable activity, your prepaid unused block hour(s) may expire.

ORDER SUBMISSION

You may order service from Americanshield INC by calling Americanshield INC. Fees for our services can be found on our “Pricing Options” page. Some services, parts, and computers ordered receive customized quotes by phone and/or email. Once you place order you agree to pay fees for such service(s) and/or product(s).

Additional terms and conditions for each type of service are as follows:

Flat Fee Tune Up:
We will perform tune up on computer as indicated in website regarding this service option.

Onsite service:
Onsite service shall be billed at the hourly rate quoted via telephone for all time spent on or off work site. Labor will be billed in quarter hour increments rounded to the nearest half-hour. A one hour minimum will be billed for any site visit to Client.

PAYMENTS:

Payments are secured via credit card information or ACH banking information provided by client during order submission or during onsite visit. Client agrees to not dispute charges with Credit Card Company.

Uncollected balances over 90 days will be considered in default and subject the Client to court costs, collection agency fees, and/or legal fees incurred in collection.

Credit card and ACH/ETF billing:
You hereby authorize Americanshield INC to charge and/or place a hold on your credit card or electronically debit banking information you provide with respect to any unpaid charges for services or products. You authorize the issuer of the credit card or bank to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card or bank to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize Americanshield INC to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card or bank until such amounts are paid in full. You agree to provide Americanshield INC with updated credit card or banking information upon Americanshield INC request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Americanshield INC nor any Americanshield INC affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card or bank account. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Americanshield INC option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we may charge you an additional $25.00 per transaction.

CANCELLATION AND REFUND POLICY:

Clients are responsible for all labor hours and/or services performed and expenses incurred until cancellation. Additional terms for specific service options are more particularly described below. We will honor requests for refunds after you give us an opportunity to correct any problems.

All services are refundable under the following circumstances with no questions asked:

Flat Fee Tune-Up

1. Remote technician cannot connect to your computer.
2. If you ask to cancel the initial service request within 48 hours of purchase and we never connected to your computer.
3. If we cannot fix or solve your computer problem.

Onsite services

1. On site technician is unable to fix your computer problem.
2. On site technician does not show up to appointment and no re-schedule request was submitted to you

However, onsite service orders that are cancelled by you (within 24 hours or less of date and time slot of the appointment) will be charged a cancellation fee of $25.

Failure to cancel, and upon of arrival of technician to the site, a $99 (one hour fee) will be imposed.

• Not purchased from Americanshield INC
• Without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial numbers.
• A product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
• A product that exhibits physical damage.
• A product for which you have submitted a mail-in rebate.

  RETURN POLICY

  We take returns/exchange only if the item was broken or damaged before it arrived to your home or business. We do not accept returns if a customer happens to be unsatisfied with a fully functional product.

  We only accept damaged goods within the first 30 days (since purchase date). Warranty after the 30 days is provided only by the manufacturer. Limited warranty: 12 months parts, 12 months labor. (May vary depending on the item).

  Restocking fee of 15%.

  Refunds after return was approved will be processed after it is confirmed that the item is back in our warehouse.

  Products that are not eligible for return will be sent back to you at your cost and expense if received and is:

WARRANTIES

Services:
Online service (Flat Fee Tune Up) may not be successful because the problem may be beyond our ability to resolve remotely online. Some problems require onsite service for completion. We will credit your account for online fees towards onsite service fees. If you choose not to receive onsite service you are not entitled to a refund for online service.

All services include a 7 day warranty. Warranty is not valid if customer did not report service problems or dissatisfaction prior to 7 days from us informing you of completion of service.

Products:
All products will be billed at quoted prices. We are not responsible for product warranties. All product warranties must be handled directly with the manufacturer and are subject to the manufacturer’s terms and conditions. We will assist you in contacting the manufacturer and getting an exchange or support, but this does not constitute that we are responsible for the product warranty.